Support Policy Page

Support Policy for FreeHaat

Welcome to FreeHaat! We are committed to providing you with exceptional support to ensure your experience on our platform is seamless and satisfactory. Below is our detailed support policy to help you understand the scope, channels, and standards of our support services.

1. Support Scope

FreeHaat provides support for the following:

• Account Assistance: Help with creating, accessing, or managing your FreeHaat account.
• Order-Related Queries: Assistance with orders, transactions, or delivery issues.
• Platform Navigation: Guidance on using FreeHaat’s features, browsing categories, or accessing deals.
• Technical Issues: Resolving bugs, glitches, or website performance problems.
• General Inquiries: Clarifications on services, policies, and terms of use.

2. Support Channels

We offer multiple ways to get in touch with our support team:

• Email Support: Contact us at info@swapnaverse.com.
• Live Chat: Available on our website during business hours for instant assistance.
• Phone Support: Call us at +91 620 673 5642 for urgent issues.
• Help Center: Visit the Help Center section on FreeHaat for FAQs and self-service solutions.

3. Response Time

Our goal is to respond to your queries as quickly as possible. Below are our typical response times:

• Email Queries: Within 24-48 hours.
• Live Chat: Instant or within a few minutes during operational hours.
• Phone Support: Immediate assistance during business hours.

4. Business Hours

Our support team is available:

• Monday to Friday: 9:00 AM to 6:00 PM (Local Time).
• Saturday: 10:00 AM to 4:00 PM (Local Time).
• Sundays and Public Holidays: Limited support available via email only.

5. Customer Responsibilities

To help us serve you better, please ensure:

• Accurate information is provided when raising a support request.
• Proper documentation or screenshots are shared for issue resolution when necessary.
• Adherence to our Terms of Service and respectful communication with our support team.

6. Limitations of Support

Our support team may not assist with:

• Issues arising due to third-party services or software outside FreeHaat’s scope.
• Unauthorized or unlawful use of the platform.
• Non-compliance with our Terms and Conditions.

7. Feedback and Escalations

We value your feedback to improve our services. If you are dissatisfied with our support, you can escalate the issue by emailing info@swapnaverse.com.

8. Updates to This Policy

FreeHaat reserves the right to update this Support Policy at any time. Any changes will be effective immediately upon posting to the website. Please review this page regularly for updates.

For any questions or concerns, don’t hesitate to reach out to us via the listed support channels. Thank you for choosing FreeHaat!