Return Policy Page

Return Policy for FreeHaat

At FreeHaat, we prioritize your satisfaction and strive to ensure a hassle-free shopping experience. This Return Policy outlines the terms and conditions for returning items purchased on our platform.

1. Eligibility for Returns

You may request a return under the following conditions:

• The item received is damaged, defective, or incorrect.
• The item does not match the description or specifications provided.
• The return request is initiated within 7 days of receiving the item.
• The item is unused, in its original packaging, and includes all accessories, manuals, and tags (if applicable).

2. Non-Returnable Items

Certain items are not eligible for returns, including but not limited to:

• Perishable goods (e.g., food items).
• Customized or personalized products.
• Items marked as "Final Sale" or "Non-Returnable".
• Products that have been used, altered, or damaged due to improper handling.

3. Return Process

Follow these steps to initiate a return:

1. Submit a Return Request: Contact our support team at returns@freehaat.com or through the "My Orders" section on the website. Provide your order number, details of the issue, and supporting photos (if applicable).
2. Await Approval: Our team will review your request and respond within 48 hours with approval or further instructions.
3. Prepare the Item for Return: Once approved, securely pack the item in its original packaging.
4. Shipping the Item: Use the return label provided by FreeHaat (if applicable) or arrange for shipment to the address provided.

4. Refund Policy

Once the returned item is received and inspected, refunds will be processed as follows:

• Refunds will be issued to the original payment method or as store credit, based on your preference.
• Refunds may take 5-7 business days to reflect in your account, depending on your payment provider.
• Shipping fees (if any) are non-refundable unless the return is due to our error.

5. Exchange Policy

We offer exchanges for eligible items if:

• The replacement item is in stock.
• The exchange request is made within the return window.

For exchanges, please follow the same process as returns and specify your preference for an exchange.

6. FreeHaat’s Responsibilities

• Quality Assurance: We ensure that all items listed on FreeHaat meet quality standards.
• Transparent Communication: We will keep you informed throughout the return or refund process.
• Support: Our team is available to assist with any return-related questions or concerns.

7. Customer Responsibilities

• Return items in original condition and packaging.
• Ensure timely communication regarding return requests.
• Bear shipping costs for returns unless FreeHaat is at fault.

8. Exceptions and Limitations

FreeHaat reserves the right to reject returns that:

• Are initiated beyond the specified return window.
• Fail to meet the eligibility criteria.

9. Updates to This Policy

This Return Policy may be updated periodically to reflect changes in our services or regulations. Please review this page regularly for updates.

For any questions about our Return Policy, feel free to contact us at info@swapnaverse.com. We’re here to help!

Thank you for shopping with FreeHaat.